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Explore NICE's Self-Guided Tours

NICE and Carahsoft have partnered together to provide a series of self-guided tours of NICE's products and features. Similar to a live demo, the self-guided tours explores how NICE's products and features applies to a specific technology vertical such as Customer Experience.

 

Learn about NICE's benefits, watch a short pre-recorded demo video, and download related resources. If interested in furthering the conversation, you can also schedule a live demo with a NICE expert from Carahsoft. Start a Self-Guided Tour now by selecting one below: 

 

NICE Customer Experience & Engagement Self-Guided Tour  

NICE Customer Experience & Engagement Self-Guided Tour

NICE CXone, a unified interaction-centric platform, is the union of rich Customer Experience (CX) capabilities and AI purpose-built for CX that scales securely and deploys quickly. NICE was the first cloud contact center solution to receive FedRAMP Authorization to Operate (ATO), meeting over 300 required security controls and data protection frameworks.

NICE’s cloud-native platform helps Government agencies deliver accessible and easy-to-use digital services to citizens. With CXone, Government agencies can modernize services and enhance citizen communication and overall experiences. Meeting constituents at their preferred channel with tools like intelligent self-service, conversational AI and knowledge optimization for online searches eliminates barriers. By embracing the possibilities of AI, Government agencies can transform the citizen experience through data-based analytics, so that services are provided in a proactive manner.


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Customer experience platform with CXone

An all encompassed CX Platform that manages customer interactions through complete digital journeys. Imbued with AI-Driven technology, customer experience is next level with complete personalized guidance and a uniform experience across multi-channels. FedRAMP certified, CXone gives customers piece of mind housing secure data and protecting any personal information. With an extensive customizable Analytics tool, you can gain insight from interactive data and get in real time reporting.

Customer experience platform with CXone Customer experience platform with CXone

Benefits:

  • Digital and Self-Service
  • CX Analytics
  • Enlighten AI for CX
  • Virtual Agent
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ContactEngine EnlightenAI

Conversational AI by NICE ContactEngine can help states quickly redetermine eligibility by reaching out to beneficiaries, and proactively taking them on an eligibility determination journey to get their benefits through their channel of choice (SMS, email, or automated voice). ContactEngine enables government to proactively engage constituents in 2-way driven conversations. The result is engagement that closes millions of tasks without human assistance or escalating more complex situations to personnel. You will have the ability to analyze your knowledge base and live interactions to provide personalized real-time responses to constituents, agents, and agency leaders.

ContactEngine EnlightenAI ContactEngine EnlightenAI

Benefits:

  • Listens for conversation triggers
  • Identifies conversation paths
  • Brings in agent
  • Confirms outcomes to your systems
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ContactEngine Enlighten AI

Conversational AI by NICE ContactEngine can help states quickly determine eligibility by reaching out to beneficiaries, and proactively taking them on an eligibility determination journey to get their benefits through their channel of choice (SMS, email, or automated voice). ContactEngine enables government to proactively engage constituents in 2-way driven conversations. The result is engagement that closes millions of tasks without human assistance or escalating more complex situations to personnel. You will have the ability to analyze your knowledge base and live interactions to provide personalized real-time responses to constituents, agents, and agency leaders.

ContactEngine Enlighten AI ContactEngine Enlighten AI

Benefits:

  • Listens for conversation triggers
  • Identifies conversation paths
  • Brings in agent
  • Confirms outcomes to your systems
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Enlighten AI Analytics

Enlighten AI Analyitcs analyze every interaction to identify behaviors that make your contact center smarter. Through these AI driven analytics real time prompts are given to agents that can help manage situtations before they are escalated. With AI, you have the ability to monitor compliance requirements, and ensure agents interactions are aligned and they are providing appropriate responses.

Enlighten AI Analytics Enlighten AI Analytics

Benefits:

  • Customer/ Agent Sentiment
  • Script adherence
  • Compliance
  • Quality Scoring
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Workforce Enagement Management- WEM

A complete suite of functions with AI capabilities and digital solutions for CX in work environments, complex customer journeys, and customer expectations. Deliver robust customer experiences through simplified processes with AI based feedback and coaching. By using Supervised Workspace you are able to streamline workflows and improve performance with enhanced visualization on Dashboard and Reporting.

Benefits:

  • Quality Management
  • Interaction Recording and Management
  • Workforce Management
  • Performance Management
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Open Cloud Platform

Through Open Cloud Platform you are able to deploy seamless customizations and pre-built integrations with simplicity. Give your government agency peace of mind with FedRAMP tools to enable you to respond faster and smarter. With unmatched security and consistency, CXone platform upgrades your baseline with an open cloud foundation that will scale and enhance operations.

Open Cloud Platform Open Cloud Platform

Benefits:

  • Security and Compliance
  • Resiliency and Reliability
  • Developer Tools and APIs
  • Multipath to CXone

Benefits Snapshot:

 

  • The industry's most comprehensive CX data sets provide agencies a complete, objective and automated analysis of every citizen interaction.
  • With built-in cloud compliance and reliability, agencies can deploy seamless customizations and pre-built integrations with ease.
  • Pre-integrated applications, developer tools and APIs allow agencies to be up and running quickly.